Spatz 10 Point Team Charter Agreement

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Link to the SpatzAI GPT Assistant

INTRODUCTION
Instead of the loudest or most coercive voice dominating a negotiation or discussion, we think manipulative rhetoric and behaviour can skew the decision-making process and should be addressed in the moment.

1. Our Purpose
Defines agreed-upon norms and procedures for managing micro-conflicts, so all members can contribute boldly and respectfully.

2. Our Vision
Cultivate an innovative team environment that encourages rich,  constructive conversation while addressing and resolving micro-conflicts in real-time.

3. Our Mission
Enable members to intervene in real-time when they believe the Charter has been breached, protecting participants during open, safe exchanges of ideas.

4. Our Guiding Principle
We believe that micro-conflicts can arise during conversations when people attempt to convert others rather than work together to converge with them. Eg. A potential spat or micro-conflict can be raised where a member experiences a delivery as unfair or unsafe enough to feel uncomfortable and to interrupt the conversation. *Note: this is not the same as disagreeing.

We see conversations have two components: the content (i.e., the idea or opinion) and the delivery (i.e., tone and style). 
*Note: Context influences the reasonableness, timing, and proportionality of both responses.
See examples of context that may apply during the objection process:

  • Members can agree or disagree with the content.

  • Members can accept or object to the delivery.

5. Our Members’ Rights
Conversational rights are guaranteed permissions available to all members, including the right to disagree with content and the right to object to delivery. These rights are independent of hierarchy, intent, or context; although context informs their fair application.

  1. The right to disagree with content
    Any member may challenge an idea, claim, or opinion without needing to justify their status, experience, or motive.

  2. The right to object to delivery
    Any member may object to tone, language, or manner if they feel it breaches agreed standards, even if they agree with the underlying idea.

  3. The right to challenge an objection
    A team member who has been cautioned or objected to may challenge the objection and allow the Spatz procedure to unfold, waiting to deliver their case during the team review process, if necessary.

6. Our Behavioral Expectations
All participants agree to try to:

  • Treat disagreements as opportunities, not threats.

  • Avoid biased, loud, dogmatic, or dismissive conduct.

  • Objecting respectfully using the SpatzAI procedure when they feel delivery violates agreed norms within the charter.

7. The Spatz Intervention Accountability Protocol
Members use the Spatz standard three-level process to address and object to objectionable behavior.
It is the objection that is split into three levels: Caution, Objection, and Stop, with the procedure unfolding by first using a one-on-one verbal caution:

  • 0. Verbal Caution (Ripple): Immediate, informal, real-time notice of delivery concerns; requires a verbal acknowledgement.

  • 1. Formal Caution (Spat): Logged via the SpatzChat app with behavior details tied to the specific interaction (time/context) and observable behavior (quote or paraphrase); requires formal text acknowledgement.

  • 2. Formal Objection (Dispute): Escalation requiring a formal text simple apology.

  • 3. Formal Stop (Conflict): If still unresolved, the issue is posted automatically onto the Spatz Team & AI Review (STAIR) platform for peer and AI evaluation; resolution requires a formal text acceptable apology or a decision recorded in Team and AI Review.
    *If a member disputes what is reasonable or proportionate at any stage, that dispute is resolved only through the Team and AI Review process
    *Acceptable Apology = What you said/done – Why you said/did it – What you will do next time
    Review Process
    Micro-conflicts posted to the review platform receive structured evaluation by member peers and the Spatz AI, guiding fair outcomes based on perspectives and context.

8. Spatz Data and Insight
The anonymised data of individuals that is captured through the SpatzChat app and review platform informs team dynamics analysis only, and can support team performance assessment and future micro-conflict handling improvements.

9. Our Values (DECART)
Members try to uphold these core values:

  • Daring

  • Enjoyable

  • Considered

  • Accountable

  • Reasonable

  • Transparent

10. Our Amendment Process
Team members may propose changes to this charter; adoption requires team agreement.

Signatory Commitment
By signing below, I acknowledge that I have read and understand the Team Charter, including the SpatzAI Intervention Agreement.

I agree to try to:

  • Adhere to all communication and accountability standards described in the Charter.

  • Engage in the SpatzAI micro-conflict resolution process in good faith:
    (0) Verbal Cautions → (1) Cautions → (2) Objections → (3) Stops → Spatz Team + AI Review

  • Promptly respond to cautions and objections with required acknowledgments or apologies.

  • Respect peer decisions and AI-recommended solutions when disputes escalate.

 

I understand that my signature represents our team’s agreement to try uphold a healthy and accountable work environment.

Signed:__________________________________________________

 

The SpatzChat App