The Problem in a Nutshell:
We need to get people in teams to speak up more.
Why aren’t they speaking up? Because they are afraid that someone in the team will go, “Erk, your idea is stupid and will never work!”, and a heated argument will ensue, ending up unresolved. Both thinking “Its better to keep my big trap shut!”.
Our competition in two sections:
- Promoting Positive Behavior and Communication Skills
- Incident Reporting Tools and Conflict Resolution Processes
1. Promoting Positive Behavior and Communication Skills:
So the powers that be (psychology academics and experts), propose:
The Solution: Teach leaders to be perfectly good examples for everyone in the team, by getting middle managers to read self-help management books, attend expensive workshops, employing consultants to teach them to have empathy and curiosity etc. (creating a billion dollar consultancy industry).
The SpatzAI app and peer review network solution: allows team members to self-manage and address minor misbehavior directly and on the fly, learning to behave well in real-time and on a daily basis, at the coalface, as it were.
2. Incident Reporting and conflict resolution processes:
BHP Billiton and 500 Startups use a very complex EthicsPoint form supplied by Navex for any reportable incidents that may arise in their teams.
These forms should and would only be used as a last resort and for more serious misconduct (multiple incidents or issues). And then a complex and expensive conflict resolution processes may be needed to resolve these reported incidents.
The SpatzAI app and peer review network solution: allows team members to self-manage and address minor infractions directly and in real-time, nipping problematic behavior in the bud before they escalate and become toxic reportable incidents.
